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International Calling Options

In an effort to reduce the frequency of international toll fraud, Integra has adopted a standard practice to block outbound calling to a select group of countries associated with high incidences of international toll fraud.

International Calling Options
Standard

As a feature of all Integra Voice Services, the ‘International Calling – Standard’ setting will automatically prevent outbound calling to the following countries

Azerbaijan, Congo, Cuba, Djibouti, Eritrea, Guinea, Ivory Coast, Latvia, Libya, Macedonia – Federal Republic, Monaco, North Korea, Principe and Sao Tome, Senegal, Sierra Leone, Slovenia, Somalia, Tuvalu, Zimbabwe

Please note, this list is subject to change at any time. Integra also reserves the right to block international long distance to individual telephone numbers in any country when the number is associated with international toll fraud.

Integra also proactively blocks calls to individual international phone numbers known to be associated with fraudulent behavior. The list of blocked individual numbers is updated frequently and is subject to change at any time. Calls to these locations will be blocked no matter which of the international calling options are chosen.
Blocked

Customer may choose “International Calling – Blocked” as your international long distance calling program. In selecting such, you are advised that Electric Lightwave’s long distance network will block most, but not all, international calls made over your network. Electric Lightwave cannot block or prevent calls to Canada, Puerto Rico, the U.S. Virgin Islands, Caribbean nations, and any other countries with dialing plans similar to the United States and North America. DESPITE ANY BLOCKING OR OTHER MEASURES TAKEN BY ELECTRIC LIGHTWAVE, IT IS STILL CUSTOMER’S OBLIGATION TO TAKE ALL MEASURES NECESSARY TO ENSURE AGAINST THE OCCURRENCE OF TOLL FRAUD.

Unrestricted

In the event that your company finds it necessary to call countries on Integra’s standard blocked international list, customers may opt to choose Unrestricted international calling. The ‘International Calling – Unrestricted’ feature allows calling to the blocked countries listed above.

If customers choose to permit international long distance calling from your telephone system, please remember IT IS THE CUSTOMER’S OBLIGATION TO TAKE ALL MEASURES NECESSARY TO ENSURE AGAINST THE OCCURRENCE OF TOLL FRAUD. The Customer is responsible for payment of any charges incurred due to toll fraud, whether known or unknown, and whether or not Integra takes any actions to stop or block toll fraud. Please note that while Integra reserves the right to block International long distance calling for certain countries, Integra has no obligation to block international calling or take any other actions. Integra’s election to block or not block calling on any selected routes shall not impose any liability on Integra or absolve the Customer of any liability for toll fraud caused for any reason. Additional information on this subject can be viewed on Integra’s Toll Fraud Policy page.

To learn more about protecting your business from toll fraud, visit the FCC web site at http://www.fcc.gov/guides/voice-mail-fraud

Updated on February 15, 2017

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