PBX E9-1-1 Advisory

mlts-e911-caImportant PBX System Information

If you use a Private Branch Exchange (PBX) telephone system, the 9-1-1 dispatcher may see only your corporate or billing address, not the location information of the emergency. There are steps you can take to provide location-specific information. It is your responsibility to input and main­tain the 9-1-1 phone station information. Unless you take steps to provide and update accurate number and location data in California’s 9-1-1 database, the location information provided to the 9-1-1 operator may not be the location from which the call is actually placed.

The following link provided by the California Public Utilities Commission provides more information: http://www.calphoneinfo.ca.gov/WorkArea/DownloadAsset.aspx?id=419

Updated on June 10, 2016

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