Abuse is any action that violates Integra’s Acceptable Use Policy. Abuse falls into three main categories:
- Unwanted Electronic Mail (spam, virus/spam or spamvertizing)
- Network Abuse (general viruses, hacking, port scanning)
- Other Abuses (copyright infringement, harassment, other illegal or unlawful activity)
Abuse Mitigation Process
Integra has an abuse mitigation process that is designed to track and resolve abuse issues. Throughout the process, Integra’s abuse mitigation specialists work with customers to resolve abuse complaints. When practical, Integra typically gives customers five business days to correct abuse issues. In some circumstances, such as claims of copyright infringement relating to customer created or communicated content or other complaints requiring prompt resolution, Integra may require that the claim be resolved within 24 hours. In most cases, customers are able to resolve abuse issues with Integra’s assistance. Failure to resolve abuse issues, or multiple claims made against a customer arising from related conduct, may result in service interruption and an administration fee assessment.
Dealing with Copyright Complaints
Have you been notified by Integra of a copyright complaint against your account? Take a look at our Copyright Complaint Overview of how the copyright complaint process works. The guide also covers what you can do to help avoid them in the future.
Integra is committed to providing high-quality Internet products and services for its customers. Integra also is committed to being a responsible member of the Internet Community. Therefore, Integra holds both itself and its customers to a higher standard of accountability as set forth in this Acceptable Use Policy. Integra’s Acceptable Use Policy specifies the actions prohibited by Integra to users of the Integra Network. Integra reserves the right to modify this Policy at any time. If Integra receives abuse complaints, Integra will work diligently to resolve these complaints with our customers. However, if a customer does not abide by Integra’s Acceptable Use Policy or otherwise fails to cooperate adequately in the resolution of any complaint, Integra may assess the customer a fee of $100 per abuse complaint and may immediately restrict or terminate the customer’s services, at Integra’s sole discretion, in addition to any other remedy that may be available to Integra.